Security & privacy

At Vlinder we care about your privacy and want you to be confident in the way we use your personal information and other data. The information we collect helps us provide the best service possible to you. Before using Vlinder, please familiarize yourself with the following terms. By accessing or using Vlinder’s services, you’re agreeing to be bound by them.

How we use your data

The information you provide will be used by Vlinder Austria GmbH, the developer of Vlinder.

We use the personal information you give us to provide you with the products and services you’d like to use as well as offer our support services. We also use it to help protect you and our services from crime.

We collect, use, store, and otherwise process information as permitted by applicable laws. We automatically collect certain information when you visit, use, or navigate the app. This information doesn’t reveal your specific identity (like your name or contact information), but it may include device and usage information, such as your IP address, browser, and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our app, and other technical information. This information is primarily needed to maintain the security and operation of our app and for our internal analytics and reporting purposes.

We may share your information with selected third parties to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations, but we will always make sure your data remains protected. We don’t sell your data or make it available to any third parties for marketing, advertising, or related purposes.

We keep your information safe

All our data is held in secure servers located in the European Economic Area (EEA). The data we store, how we store it, and the third-party applications we use to analyze it are subject to strict security measures and legal obligations.

We use a number of technical and procedural measures to ensure the safety of your data. These include encrypting data, only storing and transferring data where we know it’s safe, and restricting access to who can see or use the data.

We provide secure connection of bank accounts

Vlinder partners with licensed service providers in UK and EU to connect your accounts. Our partner provides bank-level security and encryption of your personal data to ensure GDPR and PSD2 compliance.

We cannot initiate payments or manipulate your accounts in any way. We never store your bank login credentials. All data in the app (your account balances and transaction history) is stored encrypted and is anonymized when used.

You own your data

You have various rights, such as the right to ask us what information we hold about you. You can ask us to correct or delete this information or restrict our use of it. And you have the right to complain about our use of your data and submit a complaint to the relevant data protection authority.

If you have any questions, comments, or complaints regarding how we collect, use, and store information about you, please send an email to info@vlinderclimate.com.

We don’t endorse any third-party products or services

All logos, trademarks, brand names, service marks, trade names, trade dress, or company names used in this application that aren’t owned by Vlinder Austria GmbH are the property of their respective owners and are used for identification purposes only. Such use or reference doesn’t imply any product endorsement or affiliation with Vlinder Austria GmbH.